Operator And Licence Information
Royal Reels is operated by Digibrite SRL under a licence issued by the Curacao Gaming Control Board. The licence reference is listed as GCB authorisation and governs the operation of the Royal Reels casino platform. These Terms apply to all account holders accessing games, promotions and payment services on the site.
Players should review these Terms alongside any promotion-specific rules before using the platform. Continued use of the account indicates acceptance of the current licence framework and operating conditions.
No detected changes since 14 August 2024.
Account Registration Conditions
Registration at Royal Reels is completed through an email-based sign-up process. Email verification is required to activate a new account and access deposits or withdrawals. Phone verification is not part of the standard registration flow.
Account holders must provide accurate personal details during sign-up. Incomplete or inaccurate information may delay account access or future withdrawal processing.
Last change: 9 November 2024 Was: Email and phone verification were both required at registration. Now: Email verification is required during registration; phone verification is not required.
Identity Verification Requirements
Before processing a withdrawal, Royal Reels may request identity documents such as a passport or government-issued ID. Proof of address and payment ownership checks may also be required depending on account activity.
These checks are applied when necessary rather than as a fixed step for every transaction. Players should keep supporting documents ready to avoid withdrawal delays.
No detected changes since 14 August 2024.
Welcome Package Terms
New players qualify for a first deposit bonus of 100% up to A$500 plus 50 free spins. The minimum qualifying deposit for this offer is A$30, and no promo code is needed to activate it.
Slots contribute 100% toward meeting bonus conditions, while table and live dealer games contribute 3%. The full A$500 maximum bonus requires a single qualifying deposit of A$500, with no additional deposit stages.
Last change: 3 March 2024 Was: The first deposit bonus matched 100% up to A$400 with 30 free spins. Now: The first deposit bonus matches 100% up to A$500 with 50 free spins.
Wagering, Free Spins And Maximum Bonus Bet
Bonus funds from the welcome package carry a wagering requirement of 40x the bonus amount. Winnings from the 50 free spins are also subject to 40x wagering unless a promotion states otherwise.
While an active bonus is in play, the maximum allowed bet per spin is A$10. Deposits and withdrawals remain blocked until wagering is completed or the bonus is forfeited.
Last change: 22 January 2025 Was: The wagering requirement on bonus funds was 35x the bonus amount. Now: The wagering requirement on bonus funds is 40x the bonus amount.
Reload Bonuses And Weekly Cashback
Reload bonuses are available on set weekdays, including Monday at 40% up to A$150, Tuesday at 35% up to A$175, Wednesday at 30% up to A$300, Thursday at 25% up to A$400 and Friday at 40% up to A$100.
A separate weekly cashback returns 10% of net pokie losses, subject to a A$20 minimum and A$100 maximum payout per week.
- Monday reload: 40% up to A$150;
- Tuesday reload: 35% up to A$175;
- Wednesday reload: 30% up to A$300;
- Thursday reload: 25% up to A$400;
- Friday reload: 40% up to A$100.
Last change: 4 June 2023 Was: The Monday reload bonus offered 30% up to A$120. Now: The Monday reload bonus offers 40% up to A$150.
Deposit Methods And Currencies
Royal Reels accepts deposits via Visa, Mastercard, Bitcoin, Ethereum, Tether (USDT) and USD Coin (USDC). Supported account currencies include AUD, USD, EUR, CAD, NZD, BTC, ETH, USDT and USDC.
Deposits range from A$30 up to A$2,000 per transaction. Players using digital assets should confirm wallet compatibility before transferring funds.
- Visa and Mastercard for card deposits;
- Bitcoin and Ethereum for crypto deposits;
- Tether (USDT) and USD Coin (USDC) as stablecoin options.
Last change: 30 September 2024 Was: Deposits ranged from A$20 up to A$1,500 per transaction. Now: Deposits range from A$30 up to A$2,000 per transaction.
Withdrawal Limits And Processing Times
Withdrawals at Royal Reels are processed via Bank Transfer, within a range of A$50 to A$9,000 per request. The daily withdrawal limit is A$9,000, while the monthly limit is A$50,000.
Processing is usually completed 5-6 hours after approval, once any required verification review has concluded. This timing applies to post-approval processing and not to the full review stage before approval.
Last change: 17 April 2025 Was: Withdrawals were usually processed 24-48 hours after approval. Now: Withdrawals are usually processed 5-6 hours after approval.
Loyalty Programme And VIP Levels
Royal Reels operates a loyalty programme based on XP points, earned at a rate of 1 XP per A$15 of spins. Points can be redeemed through XP Redemption rewards as players progress through the tiers.
The VIP programme consists of 10 levels, offering wager-free and XP Redemption rewards at each stage.
- Opal;
- Level 2;
- Level 3;
- Level 4;
- Level 5;
- Level 6;
- Level 7;
- Level 8;
- Level 9;
- Diamond.
No detected changes since 14 August 2024.
Customer Support Channels
Account holders can contact Royal Reels through live chat or email at support@royalreels.email. Support is intended to assist with account, payment and verification queries.
Players are encouraged to use live chat for time-sensitive issues such as withdrawal status or deposit confirmation.
Last change: 15 July 2023 Was: Support was available by live chat only. Now: Support is available by live chat and email.